Terms of service

About these terms

Easycoliv for Operators is run by Easycoliv. In these terms, "we" means Easycoliv Portal and "you" means the person who signs up, together with any business you set up or join in the workspace.

By creating an account or signing in, you agree to these terms. Our Privacy notice explains how we handle personal data, and our Cookie notice lists the cookies we use.

Your account and team

You sign up and sign in with a one-time code sent by email. There is no password. Keep your phone and email account secure, because anyone who can read the code can open your account.

One login can run several businesses. Each business has team roles: owner, admin, manager, staff and read-only. The owner decides who is invited and with which role, and is responsible for what the team does in that business.

You must have the authority to act for the business you set up and to publish the properties you list.

Listings and review

You are responsible for your listings: the description, address, map pin, rooms, prices, availability and photos must be accurate and must describe a property you are allowed to let.

Easycoliv staff review every new listing before it goes live, usually within 24 hours. We may reject or pause a listing, for example for unclear photos, contact or payment details in the listing, a misleading price, a wrong address or pin, missing or misleading details, a duplicate, prohibited or discriminatory content, an agent posing as an owner, or a risk of fraud.

• We remind you when a listing's availability has not been confirmed for 7 days and pause it at 45 days. Listings kept up to date by the API or a feed in the last 7 days are exempt.
• Reports from several different visitors can pause a listing until our staff review it.
• Uploaded photos are resized and re-encoded, and their location data is removed. Near-duplicate photos are rejected.

You let us show your listing text and photos on Easycoliv, and use them to run and promote your listings, for as long as the listing is published.

Enquiries and tenant data

Tenants enquire free, and every enquiry is verified with a one-time code before it reaches your lead inbox. When you open a lead you see the tenant's name and contact details.

Use a tenant's details only to answer their enquiry about your property, and handle them in line with the data protection law that applies to you. Do not add tenants to marketing lists without their consent.

Open leads with no activity for 180 days are closed as lost. 180 days after a lead is closed, its message text is removed.

Plans, billing and tax

The first business on each new account gets every feature free for its first 90 days (Launch Free): no bed limit, a team of 25, CSV and Excel import and the full API. A business added to the account later starts on the Free plan. The free period used to be 12 months: an account opened while it was 12 months keeps the free period it was given.

After the free period, a business can stay on the Free plan or buy Starter or Growth. The Free plan covers 1 active listing with up to 10 beds. Starter covers up to 40 beds. Growth has no bed limit and is priced per bed. The pricing page lists what each plan includes, and prices are announced when paid plans open. Pro and Business are yearly plans that are no longer sold: a business that already has Pro or Business keeps its plan.

Beds means the beds of a business's live homes and of its homes waiting for our review. A home's beds are the beds its room types hold. A room type that does not say how many beds it holds counts as one room of its kind: a twin room counts as 2 beds. Drafts and paused homes do not count towards a plan's bed limit.

• Businesses in India pay in Indian rupees plus 18% GST, through Razorpay by UPI, card or net banking, and receive a GST invoice.
• Businesses in other countries pay through Stripe in US dollars, or in their local currency where we list a local price. Indian GST is not charged on these invoices, and the business accounts for any local tax (reverse charge where applicable).
• Card, UPI and bank details are handled by Razorpay or Stripe. We do not receive or store them.
• Each payment buys one term of the plan: one month of Starter or Growth, or one year of Pro or Business. Paying again for the same plan before the term ends adds a term to the current end date. A payment during the free period starts the paid term when the free period ends, so no free days are lost.
• A renewal costs what you paid last time; we announce any price change at least 30 days before your renewal.
• Growth is priced per bed. Each payment for it covers the beds you have on the day you pay. Homes that a plan limit paused are included, because the payment brings them back. Beds you add during a paid month are not charged for that month: they count from your next payment.
• When checkout is closed, the billing page says so. Nothing is charged, and the free period or the current plan carries on.
• Promo codes apply only within their own dates, plans and redemption limits.

We send renewal reminders before a paid term ends. For Starter and Growth, they come 7 days before the paid month ends and on the day it ends. For Pro and Business, they come 60, 30 and 7 days before the paid year ends and on the day it ends. If a renewal is not paid, the plan is past due for 3 days. The business then moves to the Free plan, so new listings and the API follow the Free plan limits, and 14 days after the paid term ended, homes that do not fit the Free plan limits are paused, newest first.

When the free period ends and no plan has been bought, the business moves to the Free plan. After the grace period, homes that do not fit the Free plan limits are paused, newest first. Nothing is deleted when a business moves to the Free plan.

While a renewal is not paid, we remind the business owners and admins by email on the first, second and fourth day after the paid term ended. We do not keep cards or charge renewals automatically: the business pays the renewal itself after a reminder. If we offer automatic renewal later, it will be an option the business chooses at checkout.

Cancelling and refunds

The business owner can cancel a paid plan at any time. The cancellation takes effect at the end of the paid term, when the business moves to the Free plan. A cancelled plan can be resumed before then.

We give a full refund on request within 7 days of a payment. After that there is no refund for that payment. This is the same for every plan. To ask for a refund, contact the Easycoliv support team.

Verification

Verification is optional. You can submit a business document (for example a PAN or GSTIN, an EIN, a UK company number, a Canadian Business Number, a UAE trade licence, a Singapore UEN, an Australian ABN or ACN, or an EU VAT number) for our staff to review. An approved review earns the Verified badge. We may reject a request, and one document can verify only one business.

The document number is stored encrypted until the review is decided and then deleted. The Privacy notice explains what is kept.

API keys and webhooks

API keys act for your business within the scopes you give them. Keep keys and webhook signing secrets private, rotate them if they may have leaked, and revoke keys you no longer use. Requests are rate-limited by plan.

Webhooks are sent to the addresses you set. Lead events carry ids and statuses, not the tenant's contact details.

Acceptable use

Do not use Easycoliv for Operators to:

• list a property that does not exist, is not available or is not yours to let;
• publish discriminatory, misleading or unlawful content;
• put phone numbers, email addresses or payment details in a listing;
• get around sign-in limits, rate limits, review or other security checks;
• access another business's data without being a member of that business.

Suspension and closing an account

We may suspend a business, pause its listings or block a person from signing in when these terms are broken or to protect tenants. We record the reason.

You can stop using the workspace at any time. To close your account or have your personal data erased, contact the Easycoliv support team. The Privacy notice explains what erasure removes and what we must keep.

Changes to these terms

We may update these terms when the service changes. The date at the top of this page shows the latest version.

Contact

Questions about these terms: contact the Easycoliv support team.